From manual workflows and disconnected systems to a centralised digital platform, discover how Tokyo MK transformed its booking operations, fleet management, fare calculations, and customer experience through custom software development. The result was a more efficient, scalable, and customer-focused transportation business.
Industry
Taxi and Limousine Services
Business Location
Tokyo, Japan
Project duration
2020-2023 (3 years)
Tokyo MK is a premium limousine service provider in Japan, offering exclusive limousine services since 1990. The client offers taxi and luxury transportation services to their elite customers for their special events, airport transfers, and private or personal tours. They also offer transfer services from the airport to a golf club.
The company has been catering to its prestigious customers with high-quality services, fleet management, and top-of-the-line vehicles to make their experience rich and cherished. The company fleet includes a range of branded cars like SUVs, Luxe Limo, and sedans for their honoured customers.
Being among the top 10 taxi service providers in Tokyo, the client has operated this functionality for many years, with direct visits or telephone reservations. It was high time to upgrade this ongoing system.
Tokyo MK wanted to streamline its limousine service operations by optimizing taxi booking systems and fleet management. The company emerged in the 1990s and needed software for the first time in 1997 to make calls for their business. Afterwards, they used a few more software programs, but nothing could reach their satisfaction level.Β
Here, for the first time in 2020, Tokyo MK partnered with us to solve their decentralized system.Β
The aim Tokyo MK had in mind was to boost user satisfaction, hassle-free reservations, and automated system functionality. The company sought to enhance its user experience along with prompt and trustworthy taxi booking services. Other than these facets, the major goal was to centralize their services into a single platform while maintaining the brand image.
From online bookings and fleet management to fare calculation and customer communication, we build custom platforms that simplify complex transportation businesses.
6 Months Free Maintenance After Launch
Tokyo MK partnered with GMTA Software to ensure seamless booking operations and a centralized work process. We took this responsibility with an advanced AI-driven app, with lots of complex features, such as auto driver allocation. The software allowed their users to book limousines or taxis online, make instant reservations, and check the available vehicle list.
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We integrated advanced technologies such as Postgres, MySQL, MongoDB, and Redis to make their fleet management and garage inventory reliable and unerring. With the help of real-time vehicle tracking, customers and the company can communicate on the same page. The broken vehicle update and maintenance were just a notification away to avoid user dissatisfaction and discrepancy.
03
As the business demand was to make the user experience delightful and notable, there was a necessity to use an API to get real-time updates on flights and vehicle tracking so that the service could be done beforehand. GMTA Software made the tasks easier by implementing such APIs, which helped the client gain user analytics, behaviour and likes.
We checked with their previous fare algorithm, which was not compact and user-friendly. However, by using a specialized algorithm, we fixed this major issue. By integrating this formula, we could help our client stabilize their revenue records. Alongside, we integrated an accounting formula for multiple functions like driver, user income records, company payroll, etc, in a single system.
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Before development began, we worked closely with Tokyo MK's stakeholders to understand their operational workflows, booking processes, fleet management challenges, and long-term business goals. This discovery phase helped us identify inefficiencies and define a clear digital transformation roadmap.
Using an Agile development approach, we transformed Tokyo MK's fragmented operations into a unified platform. The solution was developed in iterative sprints, allowing continuous improvements, faster delivery, and alignment with evolving business requirements
To support long-term growth, we implemented scalable technologies, integrated critical third-party APIs, and established a reliable maintenance framework. This ensured seamless booking operations, accurate fare calculations, efficient fleet management, and a superior customer experience.
Transforming operations and driving growth through digital innovation.
70%
The return on investment (ROI) was drastically increased once the client implemented the new software system in their business.
56%
The client experienced more than 55% of customers using their system, thanks to the app's easy and user-friendly navigation services.
95%
Tokyo MK could manage the entire workforce within a system by bringing their work responsibilities onto a single platform, leveraging a modern tech stack.
Tokyo MK transformed decades of manual processes into a centralized digital platform serving customers, drivers, and internal teams seamlessly. Let's build a solution tailored to your business goals.
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Endy Ong
Insurance & Claim Management Solution
GMTA's flexible approach and prompt replies to client enquiries are among their business's assets. They have an excellent team of marketers and developers that are up to date on the latest technology and business trends.
Michelle Lim
E-Learning Solutions
GMTA Software Solutions did a really great job managing my E-learning app's development. The product is seamless and has helped me boost my business in the global market. Highly recommended!
Ong Siew Tiong
Taxi Booking App
My experience with GMTA Software, developing the Li-nk app for premium limousine bookings, was exceptional. Their expertise and proactive approach ensured a top-tier product that exceeded expectations.
Kaiyang Lin
E-Commerce Solutions
GMTA have been a reliable partner for our project both from an analysis perspective to development and roll-out. The team has great knowledge of the service they were delivering.
Koji Matsuda
Taxi App Development
GMTA Software developed my Tokyo MK app superbly. They understood my needs, used the latest tech, and delivered on time. Highly recommend for great app development service.
